Your privacy matters to me. I handle your information with care, in line with UK GDPR and the Data Protection Act 2018. I am registered with the Information Commissioner’s Office (ICO). Registration number: A8928770. If anything here feels unclear, you’re very welcome to ask.

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Contact form enquiries

If you contact me through my website, I will collect your name, email address, and any information you choose to include in your message. I use this information only to respond to your enquiry, communicate with you, and provide information about my services where requested. I do not add you to a mailing list and I do not use your details for marketing unless you have separately chosen to subscribe. If we do not take things any further, your information will be deleted within 30 days.

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Mailing list

If you choose to join my mailing list, I will use your name and email address to send occasional updates about workshops, groups, and other relevant professional work. This is separate from the contact form, and you will only receive these emails if you have chosen to sign up. You can unsubscribe at any time. Your details are stored securely via my email provider and I won’t share your details with third parties for marketing.

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How I use your information

I use your information to:

• Respond to enquiries
• Communicate with you about services you have asked about
• Share updates you have chosen to receive
• Manage communication safely and appropriately
• Meet any legal or professional responsibilities where required

I will only collect and use information that is necessary for these purposes.

 

 

How long I keep your information

Contact form enquiries are kept for up to 30 days if there is no ongoing contact. Mailing list information is kept until you unsubscribe or ask to be removed. You can request deletion at any time.

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Sharing your data

I don’t share your personal information with others unless:

• It is required by law
• It is necessary to provide a service you have requested
• It is through secure providers I use to run my website, email, or mailing services

Any third-party providers I use follow appropriate data protection standards.

 

 

Your rights

You have the right to:

• Access the personal information I hold about you
• Correct inaccurate information
• Request deletion of your data where appropriate
• Withdraw consent at any time
• Raise a concern about how your information is handled

To make a request, email contact@zenanicholascounselling.co.uk.

I will respond to requests without undue delay and within one month where required by data protection law.

You can also contact the ICO if you have concerns.

 

 

Complaints procedure

I take any concerns about how I handle your personal information seriously.

If you have a complaint or concern, please contact me first so I have the opportunity to understand what has happened and try to resolve it.​ You can make a complaint by emailing contact@zenanicholascounselling.co.uk. I will acknowledge your complaint without undue delay and aim to respond within 30 days. If a complaint requires further investigation and I am unable to provide a full response within this timeframe, I will explain the reason for the delay and keep you updated. If you remain unhappy after contacting me, you can raise your concern with the Information Commissioner’s Office (ICO).

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Website and cookies

If you use my website, contact form data may be temporarily stored by the website host before being sent to me. Cookies may be used to understand and improve website use. You can accept or decline cookies through your browser settings. Your IP address may be logged for basic security and performance purposes.

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Data security

I take care to keep your information secure, using password-protected systems, secure platforms, and limiting access to what’s necessary.

Contact form note (to place under your form)

I’ll only use your details to reply to you. You won’t be added to any mailing list.